Chatwoot is an open-source customer engagement platform designed to help businesses communicate effectively with their customers across multiple channels such as email, live chat, social media, and messaging apps. It provides a unified inbox that enables support teams to manage conversations, automate workflows, and track customer interactions seamlessly. With features like real-time chat, chatbot integrations, and detailed analytics, Chatwoot empowers organizations to deliver personalized and efficient customer support, all while maintaining full control over their data through self-hosting options.
Built with a focus on flexibility and scalability, Chatwoot supports a variety of deployment environments and offers extensive customization through APIs and integrations. Its user-friendly interface and robust toolset make it suitable for businesses of all sizes seeking to enhance customer satisfaction and streamline communication workflows. Being an open-source project, Chatwoot encourages community contributions and continuous improvement, ensuring it remains a cutting-edge solution for modern customer engagement needs.