FreeScout is an open-source, lightweight help desk and shared inbox application designed for small teams. It allows users to manage customer support requests efficiently by consolidating emails into a single interface where tickets can be tracked, assigned, and resolved collaboratively. Built with Laravel and Vue.js, FreeScout provides features such as ticket management, automation rules, canned responses, private notes, and multi-channel support, making it a cost-effective alternative to proprietary help desk software without sacrificing essential functionality.
Self-hosted and customizable, FreeScout enables organizations to maintain full control over their data and workflow. It supports integrations with various services and can be extended through modules and APIs to fit diverse business needs. Whether used for customer support, internal IT help desks, or any situation requiring organized communication management, FreeScout offers a simple yet powerful platform for improving team productivity and customer satisfaction.